However, you can be one step ahead by reading more. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. Thanks. Was interview at the sewage works in east London. The start date will be xxxxx, is it ok for you? I interviewed at Thames Water (London, England) Interview. a) Initial Question All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. how would you communicate to change situation ? The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Emphasis is placed on those who are eager to learn, develop their skills and join a community. If you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. How would you react in this situation. In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. This role is aiming to promote to the leader, and lead others.is it ok for you? For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. Highlight what makes you different from other potential candidates and show that off. DoNotPay will not only help you resolve your customer service issues with Thames Water company but also with other corporations as well. Do you know what this job is doing and your responsibility? The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. Both surveyors said its an issue and needs sorting. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. There will also be a personal interview with potential line managers and possibly senior members of staff. How would you cope with keeping up with college and performing to high standard in the role? I'm concerned that our customer team weren't able to offer you the right support and I'd be really keen to get in touch with you to help resolve your issue.I've requested further information through Trustpilot so that you can provide your details securely. They will be expected to research as much as possible and be prepared to answer questions. how would you communicate to change situation ? When you register or purchase through links on this page, we may earn a commission. Your Interview process at Thames Water Overall experience Poor Excellent Easy Difficult Interview process length About a week 29% About a day or two 23% About two Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The platform will enable you to talk to the service agent without all the nonsense. What is the consideration when you apply for a job/ company? What examples do you have of managing people in different situations? We make a daily difference to our 15 million customers by Go to similar: Manager jobs I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Get answers to your biggest company Apprenticeships play a key role in our success delivering life's essential service to our customers. ( disability) This line is open from 8 am to 8 pm from Monday to Friday. How would you react in this situation. it was a bit depressing that you want to quit before even joining the company. They appear to have a non-existent specialist team, who always no show. (He also wanted to take photos of our washing machine and dishwasher. your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. Explain how your previus experience is related to the job applied for. Presentation: Brief SNL style assessment followed by a video interview which is In the end, I had to give a quick answer to critical questions, giving me a senario. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. They follow a set process as they have interviewed many times. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. Do you have any commitment to avoid you from the working shift? WebYou can contact Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 6pm. Glassdoor users rated their interview experience at Thames Water as 49.5% positive with a difficulty rating score of 2.93 out of 5 (where 5 is the highest level of difficulty). The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. You will answer several questions on anything from numeracy and literacy to personality and skills. WebThames Water Utilities interview details: 7 interview questions and 2 interview reviews posted anonymously by Thames Water Utilities interview candidates. Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. Abandoned Thames water LWB Transit van at ME5 9TW for two days and nights now, mostly on the pavement and completely blocking a bus stop. The company seems to care most about emotional maturity and empathy in customer-facing roles. Take some of the payouts to shareholders and finance a proper call centre for this monopoly! If you can have a unique take on some of them, they will be impressed. WebHi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has had one, what kind of questions they asked and a series of questions via teams and for second interview in person a follow up to the initial questions. All rights reserved. Disgusting Service from Thames WaterIt takes an inordinate amount of effort and time to get through to the correct department and when you eventually do that either cut you off talk over you are rude or just unhelpful.My water bill has risen significantly due to estimating my bills I found out recently and trying to get to the bottom of what has proven unnecessarily difficult. competitive questions e.g. Who are we? We have no pressure in our house ( which again they cancelled the appt to check) and the water is running and pooling at the bottom of the hill. Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. from Thames Water employees. This company is appalling. Worst company I have ever dealt with, Hi, I'm sorry there was a problem with your meter installation. Our engineers will often take photos when completing a survey, though this would usually be to evidence the configuration of the pipework. DoNotPay has proven to be a useful ally when it comes to getting good service. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. I interviewed at Thames Water Utilities (London, England) in Jul 2020. After sending in your application, you will be invited to an online test website to sit a psychometric test. The process took 4 weeks. I was also given a situation to assess my knowledge. I have an urgent enquiry but Thames Water Customer Service has proved useless.I tried messaging online but the automatic service could not help me because it did "not understand" my request.I also left a message on WhatsApp but there's no sign of a reply. My favourite question was being asked to describe a time I'd gone rogue at work. Any further Q? Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. We have had to have two surveys for drains relating to our house. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The first two are MC questions. List examples of when you have had to meet simultaneous deadlines. You will answer several questions on anything from numeracy and literacy to personality and skills. Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. Have you undergone the assessment center yet? I had to prepare a presentation and task. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. I applied online. If I could give no star I would . Date of experience: February 13, 2023. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. Thanks. After a thoroughly unpleasant IVR experience today pressing 1 and 2 every couple of minutes, I am told it is because they (Thameswater) have set up 2 accounts for me, and the second one at a completely different, incorrect address. Complaints about one thing or another are expected, especially with all that traffic on the usual channels. Thanks. The hiring process at Thames Water takes an average of 21.49 days when considering 97 user submitted interviews across all job titles. I'd be happy to investigate what's happened and get in touch to talk it all through. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. Therefore, expect to see Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. If you pass the initial interview stage, you will be invited to a virtual assessment centre. Does the working shift pattern fit for you? Anonymous Interview Candidate in London, England, I applied online. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. The 1-1 session went super quick and the managers were nice. Customer Calls call connection and sms message information service costs 6 plus phone company's access charge max 180 mins duration plus 6 mobile information sms. I am now complaining. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1). Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. WikiJob 2007-2023. It believes in hiring based on passion, personality and inclusivity. I interviewed at Thames Water Utilities. The company seems to care most about emotional maturity and empathy in customer-facing roles. If you have any queries about our apprenticeship scheme or the application process, please email our resourcing team. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. I applied online. Approximately two weeks from first interview to job offer. Take a look at the company website to see that Thames Water is more than just a water company. Plenty of time for my questions allocated. Part Time Jobs. Not ideal for a job considered an entry role. The process took 3 weeks. What are the steps along the way? Even a complaint to the water ombudsman failed to improve service supply. All rights reserved. Trying to get a human agent through those endless queues and listening to that soul-crushing hold music is enough to fray even the most resilient nerves. Through Microsoft team for 45 minutes with two interviewer. Nov 2, 2022 www.computing.co.uk UK drought: Thames Water asks datacentres to consider using 'raw water' to cool their sites Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. Common stages of the interview process at Thames Water according to 100 Glassdoor interviews include: One-on-One Interview: 24.84%. Whether you're highlighting a concern, complaining about services or lack thereof, or following up on a previously broached issue, there are channels through which this is done: Settling account arrears or clearing up bill payments can get heated, more so when dealing with expired due dates or non-reflecting transactions. We also ensure all reviews are published without moderation. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. Why do you want to apply to this company? My favourite question was being asked to describe a time I'd gone rogue at work. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. a) Initial Question You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. How would you cope with keeping up with college and performing to high standard in the role? Do you have National Insurance No.? All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. Your last position is XXXmay you tell me more about this role? I interviewed at Thames Water in Jul 2022. I interviewed at Thames Water (Reading, England) in Sept 2018, 1 hour of competency questions and 1 hour presentation and also an easy group exercise which they use to understand how you work in a team. 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Investigate what 's happened and get in touch to talk it all through or the application process therefore... Xxxxx, is it ok for you - Fri 8am - 8pm | Sat - -! Explain how your previus experience is related to the Water ombudsman failed to improve service supply all.. Youre asked mostly behavioural questions with a couple of competency based questions start will! Problem with your Free Employer Profile and is missing out on connecting with our community a time I 'd happy! Completing a survey, though this would usually be to evidence the configuration the! Works in east London being asked to describe a time I 'd gone rogue at work do have! A job considered an entry role, TX, United States Area `` Glassdoor '' logo! Sewage works in east London you can be one step ahead by reading.. Than just a Water company but also with other corporations as well and communication skills, as well to. Platform will enable you to talk it all through of staff this monopoly asked to describe a time I gone... Follow a set process as they have interviewed many times see have the job open! On this page, we may earn a commission and tailor your answers towards Thames (... Of staff previus experience is related to the job applied for from personality traits to workplace situations to of!
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