Silestone is just one of many engineered surfaces of natural quartz bonded with resins. Countertop slab formats are offered in two sizes: standard 55 x 120 or jumbo 63 x 128. Flooring tiles come in the five following sizes: 12 x 12, 12 x 24, 12 x 35, 18 x 18, and 24 x 24. Were you successful in getting them to admit fault? The kitchen is the heart of the home, particularly in modern open floor plan kitchens that connectinto the family room. Now I have been informed that my counter is on backorder even thou I asked every one of them from the manufacturer on down if my selection was available and they all said yes. Hands down, we changed to polished. Or give my money back. The edges of the Silestone surface is also customizable. The backslash I ordered doesn't fit because the installer did not make sure the cabinets were level when he measured. Exposure to UV lights and direct sunlight will over time cause color fading. I have rarely had such a good experience with any contractor/supplier so I feel terrible that some people had such a bad experience because I would highly recommend Silestone. Their reply was always the same "we will call him today" after waiting over 2 weeks I contacted the Silestone headquarters via E-mails and they never responded I called them and got transferred several times and left a voice msg. This co. has setup a system with so many middle men that know one knows whats going on. The good news, though, is that Silestone comes at a variety of price points. If you choose a surface like granite, you must commit to annual sealing to maintain the kitchen countertop. As for Matt finish or honing Quartz that will void the warranty and your tops will be a nightmare to keep clean. The suede doesn't show fingerprints at all. Consumers are mostly dissatisfied. I'd get them again in a second. Matte finished stone by their nature grab and hold onto oil and dirt in a much superior fashion that honed or polished stone. How to Get Super Glue off a Quartz Countertop, How to Restore a Dulling Granite Countertop, Copyright 2023 Leaf Group Ltd. / Leaf Group Lifestyle, All Rights Reserved. The Silestone countertop surface is non-porous. In addition, sinks and backsplashes cost extra. Check out thisSilestone slideshowvideo below: Silestone colors are uniform, connecting large areas in the kitchen with the same color, style, and texture. 111K views 3 years ago In this video, we share a few pictures of our Silestone Calacatta Gold fabrication and installation. We chose SILESTONE "TAO" countertops. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. Nonetheless, when I talked to the corporate office, they told me that Mr. Smith manufactured all his material out of Stone Systems. As she leans against the counter while working in the kitchen, the edge We found Acc Surface online. Submit a complaint and get your issue resolved. We originally picked the matte or suede finish from the samples. Exposure to UV lights and direct sunlight will over time cause color fading. (301-251-8800; architecturestones.com) said that if anyone were to. 3. I have read the complaint by Mr. Evatt, and have responded by e-mail directly to him this morning. If necessary, scrubbing with a non-abrasive sponge, such as a non-scratch Scotch Brite pad is recommended. The same color tones may be selected with variances in the texture and finishes to distinguish the wall from the countertop to the floor. Continuous long-term exposure to direct sunlight (UV rays) may result in slight discoloration of Silestone countertops and surfaces Difficult Spills & Tough Stains To remove difficult spills, soak the area for 10 minutes with a mild household cleaner (such as Formula 409, Lysol, or Windex) then rinse and clean away with a soft Scotch Brite pad Guess my BBB and State Attorney General letters expressing my dismay at Silestone corporate quick response to pull his from their site. I would not purchase again. In this case he was not our customer, and he will have to seek redress against Mr. Smith for his money as well as his material. Use cutting boards when using knives and trivets when placing hot items on the Silestone countertops for best results. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. This means that quartz countertops are resistant to stains, bacteria, and viruses on its surface. I think the next step is to try to get a judgement about of a small claims court--I have pictures and evidence of the bad install. That durability transfers to Silestone countertops making the material difficult to scratch or chip. We do care about our name as well as our customers. As you have seen, while Silestone has its weaknesses, there are several ways you can go around them. Impact Resistant. Silestone surfaces therefore provide extra hygiene. The fabricator said that material was terrible to work with because of the "marks". A natural stone countertop alone may not emit dangerous levels of radon but if you have unknown radon coming from other sources, your countertop adds to the problem. Highly hygienic. Of course, rep suppliers vary from location to location so I think it is important to check out the reviews on your own local before moving forward, but also use an intermediary, like Home Depot, because they can help with customer service issues. Suede is the new sensation for your senses. Time and time again, homeowners go through the same disappointment. Hmmwouldn't you think that the CSI means they are certified by Silestone. I doubt this finish is going away any time soon Ceaserstone also introduced this finish they call it sleek. With natural stone comes natural variation. You should not expose the surface to excessive heat. Whatever choice you make, you can expect to see it and use it every day for a decade or more. To prevent the surfaces from fading due to exposure to a lot of direct sunlight, always close the curtains or windows in the direction facing the sun. This is confusing? It's bound to find designers taste and will get attention soon enough. When the contract was sent I made the foolish assumption that the sales rep would charge me $80 a square foot. Not every homeowner has the time or even the opportunity to do this. The Many Decisions in Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling project. Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Powder room - no backsplash blue walls UPDATE #2. All 3 of these companies knowingly sold / installed an inferior counter top which came with a usele Cosentino employs false advertising claiming that the companys quartz countertops are harder and more reliable than granite. To me the polished shows every smudge and finger print. Oftentimes, if the problem is not covered in the product warranty, the homeowner must replace the entire slab to repair it. Your email address will not be published. You can purchase slabs from big-box retailers. I remodeled kitchen had new cabinets and countertops put in. A revolutionary matte texture never seen before in surfaces for home. A quick search of threads will lead you to lots of unsatisfied customers. The best counter aesthetically is one that you like best. I know that Adams Homes won't use Silestone..had a discussion with my builder here in AL. A representative from Cutting Edge Countertops in Perrysburg, Ohio, a Silestone dealer, has dealt with un-repairable damage to a Silestone counter top. Non-porous surface. Before its time to install your Silestone countertops, a specialist needs to inspect your cabinets. If you overlooked food on the surfaces and it hardened there and formed a stain, try removing it using spray cleaners such as Windex and Lysol. We immediately took down his name from the website, and sent him a certified letter requesting that he complete the jobs that we was contractually liable for. They sent their rep in with various cleaners and still nothing was remedied. In fact, it requires added support in your cabinets to hold it up. An important factor in choosing your countertop is the size of the slab your material of choice has. Here are 4 of the common Silestone problems you should know before installing the countertops: While the surfaces are tough, they arent heatproof. The homeowner cannot place hot pots and pans on the Silestone countertop directly. I think he or someone in his family was sick and 4. You're asking for trouble. High acidic content has been known to damage the quartz countertop surface. Once Mr. Smith started pocketing the money from his customers, they decided to take him off the website. Thankfully, you can prevent this from happening. Mr. Smith utilized several facilities to obtain materials. A drop test- to examine the effects of a heavy impact 2. I think that was due primarily to the proximity of the installer in Houston, TX. We subsequently became aware of many jobs in which monies were exchanged and the goods were not delivered. Mr. Evatt was a victim of fraud. Some Silestone fabricators say the material can't be repaired, but a spokeswoman at Veria Marble and Granite in Rockville, Md. The original kitchen had concrete counters custom made by the previous owner but there was an unseen drip that eventually led to mold so we tore it out and replaced it all. If you live in areas with hard water, its common for deposits shaped like the bottoms of dishes to appear on your surfaces. From design ideas to hiring a contractor, we hope this blog In areas of hard water, deposits shaped like the bottoms of dishes may appear on the work surface. Bella counter tops. Thanks, For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. Antimicrobial . Avoid harsh chemicals such as liquid plumber, Drano, and oven cleaners as they are known to break the resin bond holding the countertop together. This means if you place hot pans and pots on them, they will get damaged by heat. The last change I ordered was to the bar installation (incorrectly installed) and paid Mr. Smith a deposit for the installation of pieces to support the extension of the bar. After providing my VISA We purchased a Silestone quartz surface countertop in 2002 with a ten year warranty. Silestone by Cosentino is the indisputable leader in the world of quartz, offering over 70 stunning colors in 3 unique textures. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Would like to know how its holding up. No cooking, no prepping, no washing of any items, nothing happens use-wise in this area of the kitchen and there is a visible crack. CLARIFICATION: When is a customer not a customer..when you establish CSIs to insulate yourself from Silestone Certified Silestone Installers like Mr. Smith. It was a large investment and we felt it would last longer then a laminate countertop. A product from Italy that is making its way in the our market is called lapitec. A high traffic area kitchen is not the same as a showcase kitchen that is used once a week or for special occasions. Is this your company? While cleaning the kitchen my wife noticed an approximately 6-inch crack running from the corner seam (were countertops make a 90-degree bend along wall) towards the sink. Unfortunately, heat damage like that is permanent. Silestone (Home Decor Shop): 2.4 out of 5 stars from 11 genuine reviews on Australia's largest opinion site ProductReview.com.au. As mentioned above, dont place hot items directly on the surfaces. Especially if the homeowner like to design with color, the color tones, surfaces, and styles available in quartz kitchen countertops makes Silestone stand a head above its natural or other manufactured surfaces. The crystals from the quartz are shinier than the natural counterparts and look great in sunny or high light areas in the kitchen. This is apparently the second time Mr. Smith has put this company in a bad position. Silestone does not emit radon gas as granite and other stone surfaces do. How Can You Save On Energy Bills In 2023? The top of the bar was actually almost 5-6 inches longer on one side then the other. You can check out QuartzKitchenCountertopswebsite for even more information. Rating Distribution Pros: Beauty of the product, That i was told i would never have to worry about it, Beautiful. This looks exactly like our issues. CLARIFICATION: This is almost funny. It is possible, however, to permanently damage a Silestone surface. After discussing different installation options, we chose to use lowes installer which was counter fit (sacramento ca.). Hello. Have you folks here used any sealers on matte/suede Silestone? The idea is to play with different colors, textures, finishes and style to create visual interest. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. I am not looking at textural finish or little pockets of texture. Fast forward to thanksgiving 2017 - yes, a mere 20 months after the installation. I had to buy 4 slabs because of my counter space. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Suede Quartz is a newer finish that is taking over design trends. Cannot recommend Silestone! No space is too small or too big. Features. Particularly good to use in busy kitchens or open great rooms, Silestone countertops are the hardest when Silestone vs. granite is compared. I too had Silestone installed on a kitchen that I remodeled and I had exactly the opposite experiencebarring one minor glitch concerning the backsplash, the measurements and the installation was flawless and I am extremely happy with it to the point that I am now moving into a new house and we are having the granite removed and the Silestone put in! The plan was to fit pieces for the extension which he measured I believe in July 09. You might think solid stone countertops are heavy, but Silestone is more extreme. It does, however, mean that you need to invest in an installer who knows how to handle Silestone. I had to call multiple times to get a person to talk to me about the warranty and was finally told that the warranty would not cover cracks. High impact resistance Highly resistant to daily impacts. We called them and they came out to our home to measure and give us a price on countertops. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. Silestone also is proven to be a cleaner and safer countertop. Many people refer to Silestone as quartz and use the words interchangeably.How is Silestone Made? Best for a small space or to create a showcase wall in your home, use the technique sparingly and in concert with the other design elements found in the room or area you wish to create the wall clad. You also should avoid scouring powders as you can dull the polished surface with abrasive cleaners. Immaculate front display area, being tidied twice by maintenance during our visit. Silestone seems to ignore all these complaints and doesn't do any kind of root cause analysis of the problems their customers are having. For the first 2 years it was the greatest, however I accidentally left a bag of groceries on the counter that contained some frozen corn and later went to put the food away and noticed that the bag was wet and it had leaked on the countertop. Also, it looks whiter to me with the Suede. CLARIFICATION: Mr. Oehmsen did tell me that Mr. Smith had taken care of some jobs. Silestone Helix Counter top was installed in February of 2019. Then we went to the warehouse and saw entire slabs in both finishes. It is at my main counter space.I bought Silestone brand because every store told me that this is the best and most durable etc. An ogee edge is a conclave arch that transitions into a cortex arch. Your countertop, sink, floors, and walls can be covered with Silestone. Ricky Smith, who owns an install company called Alabama Custom Countertops, did a manual measure which resulted in errors in the install. Any wall, foyer, entryway, or hallway can be decorated with Silestone tiles. The customer is always right -unless you buy from Stilestones! It's rougher and grabs everthing dirt and oil. I was happy with the pattern. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. Because no two granite pieces are the same, an entirely different stone, with different colors may have to be selected to completely cover all the kitchen countertop surfaces. Disappointed is not a strong enough word for my feelings. All roads lead to Rome and same local person at the end says NOOOOOOOOOOO. If necessary, scrub the area with a non-abrasive sponge or soft cotton pad. If the radon levels are high enough or if youre exposed for long enough, it increases your risk for cancer. The wall cladding technique will provide visual trick of creating difference without having to shop or buy another surface or material for the kitchen backsplash. After discussing different installation options, we chose to use Lowes installer which was counter fit stone (Sacramento Ca.). If you allow them to sit there for long, they will create a stain. The available finishes to complement the quartz countertop colors are polished texture, suede texture, or volcano texture. Ethics well thats another argument. The second one is that a contract exists between Mr. Evatt and Alabama Custom Countertops to supply the materials and complete the job. I look forward to your prompt reply. Making all active kitchen surfaces from the same durable and easy to maintain surface, will keep cleaning and tidying up simple. To repair it or replace it. We took away his CSI (Certified Silestone Installer ) number. Ricky Smith, the owners name, said it would be 3 weeks until he could come back and install our countertops but he would need $2000.00 deposit so he could buy his supplies. The resin acts to seal the surface to a degree unattainable with wood, natural stone or even laminates over time. Silestone is comprised of natural quartz crystals, with the remainder of raw ingredients being polyester resin, color agents, and antimicrobial protection, among other items. So I've got a backslash that doesn't connect at the seam across the oven. There are many manufacturers of Silestone. I am in Sacramento but if there is no warranty on this product, I do not want it :-). Gentle furniture polishes may be applied to increase the shine if desired, but be sure they do not contain the harsh chemicals that will damage the surface. I would request that this individual indicate where he is located in the country and I will attempt to resolve any difficulties he may have had. Is there a difference between polished and suede finishes in terms of staining and ease of cleaning? She's loved it for years and it looked great. As far as countertops go, its one of the more expensive options. Stain resistant Its low porosity makes it highly resistant to stains. Write me on this website or contact me at Facebook, etc. Contacted warranty department and they said immediately that it was caused by fissures, and they would not cover warranty. I had Silestone countertops installed less than two years ago and I overcharging and dishonest business practice, does not honor warranty against defects!. I guess second time is a charm; however, it leaves the customer who goes to the Silestone website at significant risk when they advertise this CSI on their corporate website. This complicates the project because of the unavailability of consistent stone color, style, and pattern inventory. Wipe away spills from coffee, wine, lemon juice, olive oil, and vinegar without fear or permanent and unsightly food and beverage stains. Unfortunately our website pops up on search engines, usually on the first page, so we receive correspondence relating to companies other than ours that sell Silestone. The available color tones range from light grey to white, cream to beige, dark grey and black, yellow and orange, pink and red, green, blue, and brown. Easy to maintain and customize, the homeowner is able to achieve a high-end look without the accompanying high-end maintenance. No mauling by casual browsers. Thats why its so important to do your research and know the pros and cons of all your options. Silestone is a man-made material for countertops. Counter top material that chips on all edges on regular use. Residue from a plastic film applied to the surface to protect it prior to installation. While few things stain Silestone, care must be taken when cleaning as permanent damage is possible if the wrong product is used. It is soft, velvety and perfect for your countertop. If cost is a factor in the kitchen remodel or buildout, you will not save any money by selecting a quartz countertop. on 3/4/2016. On trend whites, greys, and dark tones or pastel tones are available. . Typically if an installation contractor is a Certified Silestone Installer, who would ask if their legitimate when they put their websites on the Silestone corporate web site? The colors of quartz countertops are premade. All 3 of these companies knowingly sold / installed an inferior countertop which came with a useless 20-year warranty. Every single reputable fabricator will require a waiver acknowledging that. cracks and chips. Matte finished stones have issues of grabbing and holding on to dirt and oils. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. Learn how your comment data is processed. Someone mentioned that we could get a quartz with a matte finish but I have not seen one yet. As of this date Mr. Smith has taken care of and completed (4) four jobs that I am aware of. It's matte, people. I understand and sympathize. The volcano texture rustic yet smooth to the feel and appearance. Im installing suede for the first time for a client and would love to get feedback. Silestone Countertop Installation Pricing. I guess I was a Silestone customerdon't really know for sure anymore. 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Home Depot told me that there were "issues" with the suede Silestone, so they do not carry it. So it is not even old. Silestone, on the other hand, is not porous. Heres a good article from a designer who used Suede Lagoon and loved it. If your company did not do it, which one did? caabamama How has the suede performed for you? In order for the warranty to be valid, the damage cannot be caused by you, such as dropping a heavy object on the countertop, using a knife without a cutting board, placing hot pots or pans on the countertop, or using abrasive cleaning agents on the countertop surface. Can only see with direct lighting though. The suede doesn't show fingerprints at all. Silestone countertops are vulnerable to having visible seams. Its likely that youll be able to find a great fit for your kitchen. I have indicated to Mr. Evatt we live in a litigious world and unfortunately we do not have a contract between Stone Systems of Atlanta and Mr. Evatt. Because Silestone is 94% quartz, it's more scratch-resistant than Corian. The matte was ingrained with smudges and dirt. I guess they should know ? Silestone is a man-made material for countertops. Advantage: Tie. This looks exactly like our issues. Silestone may not be as well-known as granite or marble, but its can offer a variety of unique advantages. It may not be able to fit every budget but there are more affordable options than many people realize. Advantage: Quartz Countertop. No pressure, but your kitchen countertops are a big deal. No one came out and inspected the crack. Now Lowe's says it is past there install warranty and needs to be handled through manufacture, which you can never talk to anyone, and seems to not return phone calls. Silestone costs are in line with other high-end countertop materials like exotic granite, marble, concrete, and slate. Many people underestimate the amount of time, energy, and cost associated with sealing granite annually and through time skip the step. Silestone (cosentino) advised that the installer - counter fit would need to come out and inspect the crack. It is composed of 94% quartz. Because I dont want it to get this worse. Wall cladding with Silestone is not limited to bathrooms and kitchens. cracks and chips. The installer said not to worry about the initial chip in Silestone Stone Systems of Atlanta - www.silestoneofatlanta.com Thus, the kitchen countertop color can be picked from samples rather than traveling to stone yard for faster selection and time efficiency. Its a simple question..why won't you answer? Comparable in price to other high-end countertops, the customization, durability, and ease of maintenance of the quartz countertops places the cost of the Silestone or quartz countertops high on the cost scale. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Please stay away from all 3 companies stated above as they all are dishonest companies that need to learn a lesson in customer service and honest dealings. Choosing the best countertop option for your bathroom or kitchen is tough, particularly with kitchens. They say chips are not failure of their material. I have some ring stain mark rom wine bbottle that will not come out. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. Using cutting boards and trivets to protect the countertop when preparing meals or cooking. We purchased Silestone (Cosentino) (Roseville, Ca) counter tops for our kitchen remodel from LOWES (Cotati Ca.) Three popular manufacturers are Silestone, Cambria, and Ceasarstone. Aesthetically, both granite and quartz are nice to look out. Add about $400 for the price of a sink install, plus $250 for the cutout. No problem, just let me know when and I would be there. Particularly if you prepare food on yourbare countertop, this is an important way to protect your familys health. Very pretty treatment for Silestone kitchen countertops, consider a veined style for maximum brightness. The problem is that the standard edge that came with the countertops is abrasive enough that it is actually putting holes in all of my wife's tops. Theyre a major factor in your homes appearance but they also need to give you a workspace to prepare food, help the kids with homework, and more. I first noticed a chip along sink edge, then I noticed a crack which is continuing to grow. Clearly the product is failing. I used Home Depot on my TX install; apparently they hold their installers accountablenot Silestone. We obtain an efficient protection of the material that prevents the proliferation of bacteria. Theyre one of the cornerstones of your kitchens appearance, so theyll have a powerful impact on style and your homes value. Silestone is more difficult to repair. Apparently he is hospitalized with a stroke. I do love the look of it. Unfortunately I do not know any further information about Mr. Smith. Their skills can make the difference between a countertop full of seams or a smooth one youll love for decades. I have read lots of mixed reviews regarding the suede finish. Our kitchen remodel by Lowe's included a silestone quartz stellar snow countertop installed October 2020. Known for its durability and non-porous structure, the material is hard and more resistant to scratches, stains, bacteria, and viruses than other countertop surfaces. As with all Silestone natural quartz products, Suede is naturally non-porous and never needs to be sealed. Guess thats changed with the bad economic times. Much is said about the type of home Silestone is best for. I should have gone to Home Depot to purchase the Silestone..they told me that this kind of problem has happenedand typically they don't use CSIs for the installs; they use trusted bonded installers in the area. Keep in mind the preventative measure reviewed in the article to keep your countertops shiny, unless made of a quartz matte finish, and new. Your email address will not be published. My call but since the Silestone didn't fit originally, Smith told me he'd make it "right'well now its October 09 and my bar is still bare and I have no idea where the Silestone is located. The formats or sizes available depend on the Silestone treatment. Heat Resistant. It has grown since. Quartz is a high-end stone and it has a high-end price tag that goes with it. When their countertop arrives, it looks dramatically different from the sample they saw. Consult your Silestone distributor for specific warranty information related to your product. That high price extends to Silestone. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. Share your photos and videos with others to prove the truth of your words.
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