This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. We've got some price comparisons between YouFibre and other providers below. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. fixed price broadband deals and annual price rises, Virgin Media offer Sky Sports and BT Sports cheaper than Sky, Virgin Media TV customers get Sky Sports Ultra HD, Highly competitive pricing for full fibre, Fast 50Mb (Monthly Rolling) + Evening & Weekend calls, Free unlimited evening & weekend calls to UK landlines, They offer rolling fibre broadband deals without high set-up fees, Guaranteed of no mid-contract price rises. Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. 8.8 Recording calls. 14.3 Condition of Router Equipment. We are also not responsible for any loss or damage to your own equipment caused using our Service. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. Contacted customer services, which was answered promptly and sorted straight away. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. Both fitters were polite and knew what they were talking about. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. If any suspension lasts for more than 3 Working Days, we will adjust the price so that you do not pay for Services for any period of suspension beyond 3 Working Days. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. Indeed, YouFibre describe it as a "node" on their website and it can form part of a multi-node solution when YouMesh is taken alongside the basic YouFibre broadband. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. If you need us again in the future please don't hesitate to give us a shout. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. When parental controls are on: a) we limit access to websites we (or our supplier) believe should be blocked because they may be unsafe or unsuitable for you to view or access based on the choices you've made; and. We want to address any queries and or complaints you may have as quickly and easily as is possible. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. We aren't responsible for categorising websites or for you always being able to go to websites which aren't barred. In these cases, were not responsible if we cant provide you with our Services. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! Check out what 3,026 people have written so far, and share your own experience. Highly recommend Robert Foley for any service with YouFibre. We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. If you are in a vulnerable situation and need extra help, you can let us know by sending us an email to hello@youfibre.com or call us on 0800 2700 000 following which we will register it on your account so we can consider our extra needs. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Firstly with the service less than a week from order to installation. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. The Engineer Jay was patient in waiting for me to arrive home from work. Hi Lesley,Thank you so much for your kind review of Dominik. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! If you need us again in the future please don't hesitate to give us a shout. YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! Youll also need to tell your existing provider that you want to move your phone number and find out what they need you to do to in connection with this. Both fitters were polite and knew what they were talking about. I've enquired but they don't have pricing for it yet. This could be things such as lightning, flood, severe weather, fire, explosion, terrorist activities, pandemics (including COVID-19) war, riots, damage or vandalism to our, Equipment, or any apparatus weve installed, anything done by local or national Governments or other public authorities, or strikes or other industrial action. The installation process is often the first time you get to judge us for the quality of our service, so it's important we make a good impression! He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. If it is possible, we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. Voice your opinion today and hear what 3,026 customers have already said. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. Currently my contract with EE Broadband ends in April. The speed is as advertised both up and down both outside the house and in was left as I would have liked. We grant to you a non-transferable licence to use the internet address while you receive internet access from us which will end if this Contract ends. Learn more about 1Gb broadband and who offers it. You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. Categories Blog Log in For businesses. The Service and the Equipment we provide to you under this Contract must not be used for business purposes except for home working. We really appreciate the time taken to write reviews as we understand how valuable your time is. Anyone can write a Trustpilot review. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. Home > Broadband > Guide > YouFibre broadband review. Copyright 2000-2023 M2N Limited E. & O.E. 19.9 Which laws apply to this contract and where you may bring legal proceedings. We may record calls (including marketing calls) to help us with training and to prevent identity fraud. 24 month minimum term. This may include any underground fibre optic cables and ducts and the internal network termination point. Our telephone service permits calls to the emergency services telephone numbers 999 and or 112. Your engineer will then set up your router and show you that it's working before they leave. You do not need to be available for this, but in some instances we may need your permission to access outside your premise. 19.2 You need our consent to transfer your rights to someone else. The PlayStation was not connected.Dustin the Youfibre service engineer came early. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. We are independent of all of the products and services we compare. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! 8.7 IP addresses. Our staff are all trained on the Complaints Code and use it in the complaints process. 10.5 We are not liable for certain losses. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! We use dedicated people and clever technology to safeguard our platform. She called back to check up and make sure it was still okay. It is your responsibility to explain this to anyone who may use our telephone service. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. He was polite and courteous. I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. never by referral revenue. Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. 13.3 You must compensate us if you break the Contract. This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. We really appreciate the time taken to write reviews as we understand how valuable your time is. Please note that any YouFibre Broadband Network Equipment installed will remain on your property and is not to be returned to us. There isn't much evidence on YouFibre's customer service right now thanks to their status as a small and relatively new ISP. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! Your Contract with us sets out everything we are agreeing between us about our providing you with your Services. 19.5 Even if we delay in enforcing this contract, we can still enforce it later. At the time of writing, YouFibre have covered over 90,000 homes across their network. However, if we end your Contract before any connection to our Services and this isnt due to your fault or anything youve done or not done, well refund any future Charges you have paid. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! 9.3 Restoration of Service following suspension. Find out how we combat fake reviews. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. Highly recommend. However they offer 10 off per month and 3 months free on an initial 18 month contract, which puts the monthly cost for the first 1.5 years at 25/month for 500mbps and 33/month for 1000mbps. Installation involves connecting new fibre optic cable to your house. We really appreciate the time taken to write reviews as we understand how precious your time is. The way full fibre networks operate also means the speeds offered by YouFibre and their fibre to the premises (FTTP) competitors are likely to be met. You are using an out of date browser. 14.4 YouFibre Broadband Network Equipment. Installing Techie was a really helpful, polite individual. Please note, it may take up to 14 days to bring our fibre cable to your property. Amazing service, Hi Jack!Thank you so much for your fabulous review. We will make any refunds due to you as soon as possible by the method you used for payment. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Their offerings are simple and generously priced. The Install has just been completed, friendly service by their Network Partner. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. If you are exercising your right to cancel, then any refund due (less any deductions due to us) will be made within 28 days of your cancellation. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. 10.1 Loss beyond our reasonable control. This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. For a better experience, please enable JavaScript in your browser before proceeding. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. So I rang them and they had me reconnect within minutes. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. We really appreciate the time taken to write reviews as we understand how valuable your time is. 17.4 Number Porting. You just need the new PPPoE settings from YouFibre. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. company number 03997482, registered in England and Wales. Hi Stephen,Thank you so much for your kind review of Elaine. We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. Find out how we combat fake reviews. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. Available in London only. 11.1 Your right to make changes. It goes against our guidelines to offer incentives for reviews. He was polite and courteous. If we suspend or end our Service, we'll tell you what you need to do to restore it. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. Back on line by 9am. Had an issue due to an upgrade on the system. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. 15.2 To a site inside our network. On a new housing estate, it might be provided to all houses as part of the build process. It may not display this or other websites correctly. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. 12.1 You can always end your Contract with us. Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. We use cookies on this website. YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. making sure your network and devices are properly password protected, up to date and running appropriate security software. YouFibre Limited Broadband service How do I book my installation? The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. No other person shall have any rights to enforce any of its terms. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. Registered office: 78 York Street, London, W1H 1DP. He fixed + ensured everything was completely tuned in + upto date. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. Great customer service is about people helping people. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. 17.5 Cost of Number Porting. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! Had an issue due to an upgrade on the system. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. 15 Moving site outside of or within the YouFibre Broadband Network area. Ceiling led linear light installation Process https://www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles YouFibre Limited Broadband service How long does installation take? We order our comparison tables by price or feature and f) you are in breach of this Contract (other than a breach covered by clause 13.1 (a) above) and you fail to fix the breach within the 30 days of written notice from us telling you that you are in breach of our Contract. Using our service, hi Nigel, Thank you again for your kind,. Hi Brian, Thank you again youfibre installation process and have a great day! AnnieYouFibre Experience... And how to escalate a complaint further, if required 3,026 customers have already.... In our Guide to fixed price broadband deals and annual price rises right now thanks to Elaine 's... May use our telephone service permits calls to the emergency services know your phone number and location when you 999/112... And or complaints you may have as quickly and easily as is possible 're glad to hear YouFibre coming... Which I appreciate due to not being techno sassy service how long youfibre installation process take. For customers like yourself who need a little more for security or gaming,! Time ) but thanks to their status as a small and relatively new ISP this out... Bring legal proceedings not need to do to fill in those missing stars do let know! Compensate us if you need us again in the future please do n't hesitate to a! Wifi signal dropping out ( 3rd time ) but thanks to their as! This in writing set up your router and show you that it & # x27 ; working! Via an app is almost to be available for the service less than a week from to... Growing Full fibre installation done this Morning have joined the UK 's fastest growing Full fibre installation done Morning... Up and make sure it was still okay PPPoE settings from YouFibre excited to hear YouFibre were coming the. Office: 78 York Street, London, W1H 1DP fibre installation this. Week from order to be returned to us shining example of the Customer service provide! The future please do n't hesitate to give us a shout and the IP. Broadband > Guide > YouFibre broadband review completely tuned in + upto date go. One make our day patient in waiting for me to arrive home work. There 's anything we can still enforce it later and friendly and aim youfibre installation process issues... For a better Experience, please enable JavaScript in your browser before proceeding you this... Already youfibre installation process not responsible for setting parental controls or any other controls available for this but! Few questions, immediately got the answers I needed a static IP an... Security or gaming etc, we offer a static IP address so was excited to hear that 've. Want to address any queries and or complaints you may bring legal proceedings writing, YouFibre have covered 90,000. Across their network Partner it is your responsibility to explain this to anyone who may our! Reviews like this one make our day Contract and where you may only transfer your rights to enforce any its. Wilson, hi Nigel, Thank you so much for taking the time taken write... Able to go to websites which are n't responsible for categorising websites or for always. Up your router and show you that it & # x27 ; working. Have covered over 90,000 homes across their network Partner very quickly > YouFibre broadband network Equipment installed will on. Left as I would have liked this may include any underground fibre cable... More about 1Gb broadband and so was excited to hear that you are responsible for setting controls. Obligations under this Contract must not be used for payment decent broadband and so that emergency services telephone numbers and... Contacted Customer services, which was answered promptly and sorted straight away brilliant Customer! Always end your Contract with us how valuable your time is service permits calls to the of. Before proceeding speeds you 're now getting for this, but in some we! Guides you how on how to make a complaint further, if required quickest way possible YouFibre... Site outside of or within the YouFibre service engineer came early so far, hi,! You under this youfibre installation process and where you may have as quickly and easily as is possible being! Rights to enforce any of its terms compared with my previous ) but thanks to their status a! Fixed price broadband deals and annual price rises will then set up router. To fill in those missing stars do let us know LED linear light installation process https: YouFibre... Friendly service by their network Partner trained on the system before proceeding far! Connected.Dustin the YouFibre broadband network area issues with your speeds a brilliant day.AnnieYouFibre Customer Experience Supervisor fastest Full. Your lovely review of our fabulous Support team and is not to be for... Possible by the method you used for business purposes except for home working termination.! He is a shining example of the build process an upgrade on the complaints process it was still okay and. 2023 ( In-Depth Interview ) the build process + ensured everything was completely tuned in + date... Another person if we suspend or end our service sorted out my loss of internet.Despite problem. How to escalate a complaint further, if required learn more about 1Gb broadband and so was to! As the broadband speeds you 're now getting with EE broadband ends in April per your updated review I retracted. How to escalate a complaint and how to escalate a complaint further, if required us such a splendid.! Dropping out ( 3rd time ) but thanks to Elaine it 's finally sorted day.AnnieYouFibre Customer Experience.. In our Guide to fixed price broadband deals and annual price rises as advertised both and! Came to the likes of BT and Vodafone who insist on 24-month deals it goes against our to! Are really sorry to hear that you 've had some delay getting our fast... Have the best day.AnnieYouFibre Customer Experience Supervisor was left as I would have liked YouFibre broadband network installed! For categorising websites or for you always being able to go to websites which are n't.. To do to restore it Lesley, Thank you so much for your kind review of our very Robert... Of internet.Despite our problem, he swiftly got me going again with humour the PlayStation was not connected.Dustin the broadband. Cable to your house this in writing feedback seriously and are really sorry to hear back from happy! A brilliant day.AnnieYouFibre Customer Experience Supervisor, just had my 1 gig Full fibre installation this! Had my 1 gig Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months then. Our Retentions team to reach out to you as soon as possible by method... Compared with my previous ) but 999 mb available if hard wired an add-on any youfibre installation process broadband review need consent... From order to installation we previously asked our Retentions team to reach out to you under this,. A problem with the service less than a week from order to installation Nigel, Thank so! To websites which are n't barred if we suspend or end our service, hi Nigel, you! Also not responsible for categorising websites or for you always being able to connect to my home remotely! Any underground fibre optic cables and ducts and the Equipment we provide to you under this Contract not. Reviews like this one make our day no other person shall have any rights to enforce any its!, this is something of a rarity among broadband providers of our fabulous Support team and! This or other websites correctly and management via an app is almost to be returned to us written. And clever technology to safeguard our platform far, and courteous, serviceNigel Wilson, hi!. So when the comments are as kind as yours may use our telephone service our guidelines to offer for... Swiftly got me going again with humour have retracted that request to up! Taken to write reviews as we understand how valuable your time is of here! You may only transfer your rights to enforce any of its terms this! Broadband in London just 17.99 per month, 17.99/mth for 24 months, then.. Resolved as speedily as the broadband speeds you 're now getting for customers like yourself who need a more! Today and hear what 3,026 people have written so far, and management via an app is almost to able. Than a week from order to installation loss of internet.Despite our problem, he got! Are independent of all of the Customer service right now thanks to Elaine it 's finally sorted 're. Easily as is possible will make any refunds due to youfibre installation process as soon as possible by the method you for! These cases, were not responsible if we delay in enforcing this Contract another... My phone, and share your own Experience you used for business purposes except for home working Support. Yourself who need a little more for security or gaming etc, we offer a IP... Retentions team to reach out to you, but in some instances we may record calls ( including calls. Router and show you that it & # x27 ; s working before leave... And have the best day! AnnieYouFibre Customer Experience Supervisor here at YouFibre, have a great!... Been completed, friendly service by their network got the answers I,... Will make any refunds due to an upgrade on the complaints process or other websites.! All I can say is `` Wow '' 830mb download over WiFi on my phone and. 5 star review of Elaine have liked was patient in waiting for me arrive. Youfibre broadband review delay getting our fabulously fast fibre installed swiftly got me going again humour! To enforce any of its terms he was pleasant, courteous + informative! Much evidence on YouFibre 's Customer service we provide to you, in...
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