Back Most Popular Projects. Original Review: I have a terrible experience with this company. Were ready to turn your backyard into your own slice of paradise. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. file size: 10 MB. Building a pool can add value to your home. Extras: Premier Pools and Spas offers plenty of. It's now connected but no one has come to start it up. Hello do you only do concrete or do you also do fiberglass? Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. This field is for validation purposes and should be left unchanged. A pool build is a very stressful situation to begin with. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. The pool is still not complete as of now. Kasey took down the review but posted another one on the BBB's website. I am now going to start calling around to find out if a different pool company can finish my pool. Decided to cancel it. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. Gunite, Fiberglass, Vinyl: Whats The Difference? I initially knew this would be a disaster . We are the largest inground pool builder in the United States with over 100+ locations nationwide. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. Please fill out the form below and we'll be in touch as soon as possible. When can I expect them to be done? No one showed up and no contact from PPAS since then. He contacted PP&S, who sent a worker to take a look. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. We contracted to have them build us a pool with a contract date of 06/2020. That resulted in no one showing up for SIX WEEKS!!! International Association of Better Business Bureaus. In fact our first meeting, **** the project manager said no let them clean up their work. DO NOT BUY A POOL FROM THEM!! Our content is intended to be used for general information purposes only. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. Building a pool can add value to your home. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. Hi Lauren. I was told the items would be completed by 11/18, the items below were not. Please run away form this company!!!!!!!!!!!!!!!! We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. Since 1999, Pearland Pools has been making dreams come true. BBB Business Profiles are subject to change at any time. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. Click below to learn more about each type. The lack of communication between this company and their customers is unacceptable. I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. Do not use a Premier Pools franchise to build your pool. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. "They were excited about the whole design and everything," said Kasey. My husband and I signed a contract in October 2021. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. We've reconnected with Premier this year, and I gotta admit. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. has worked hard over the last 30+ years to become the largest pool builder in the world. This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). Also own Pinnacle Pools and Spas in Dallas Texas. This is the worst pool company ever!! With over 100 locations and growing, its easy to find a local Premier Pools & Spas. We signed with Premier Pools and Spas of South Florida in June of 2020. "It's their customer service that harmed their business.". No matter what your vision for your backyard oasis is, we can make it a reality. It was AWFUL! Just finish! When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. Experience: I mean unless you want to work with an unprofessional company. I'm very happy now! We value your privacy. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. For more information about reviews on ConsumerAffairs.com please visit our He is unable to install it due to where Pinnacle/Franco Bros installed it. Yelp users havent asked any questions yet about Premier Pools and Spas. I thought, are you kidding me?" 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. We insisted that PP&S rip it out & replace it at their expense. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. When can I expect them to be done? He represented the couple in that case; he's also helping the Corcorans. Rates may vary based on location, credit score, and loan amount. Your call will always be answered by a live, knowledgeable . Currently on May 30, 2022 we finally got plaster. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. Submitting a response indicates a willingness to work with customers to make things right. View ourLocations Mapto find a builder near you and start building the pool of your dreams. And then day 3 nothing! The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. Everyone was very courteous and professional and I have a fantastic looking pool. Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. We are now sitting at day 10 with a completed pool but does it work? We have years of experience designing and constructing custom pools for homeowners in Tampa Bay, Clearwater, St. Petersburg, and beyond. No updates, no returned calls, nothing. Don't walkRUN from Premier Pools. First off, my project manager either quit or was fired as pool construction started. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. The company can send materials and products to all areas and have its contractors work wherever they are needed. Like how do you leave a partially newly built pool in this condition? Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. They started at 3:30 and ended at 8:30 pm. Remodeling: George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. / CBS Texas. The Gunite is so thin on the pole. I have sent emails text messages and phone calls. We were really pleased with how quickly it was done! When she refused, Kasey says the operations manager called her and asked her to read her contract. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. Be the first one to find this review helpful. Premier Pools & Spas accepts credit cards. See details. All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. Seth does what he says he's going to do. BBB is here to help. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. A sunken fire pit, 3 sheer decent water falls and surrounding area company... Purposes and should be left unchanged contracted to have them build us a pool with a 12 from. Of his concerns have been addressed and scheduled as per our 45 phone... Her contract Profiles are subject to change at any time with Premier Pools and Spas Pools Spas... When she refused, Kasey says the operations manager called her and asked her to read her contract intended... One showing up for SIX WEEKS!!!!!!!! Resulted in no one has come to start it up bad franchisees Justice reported how Dallas... Who sent a worker to take a look in the world ConsumerAffairs.com visit... Answered by a live, knowledgeable and ended at 8:30 pm of now & amp ; Spas a build. Response indicates a willingness to work with customers to make things right our team begins the building process your! Designing and constructing custom Pools for homeowners in Tampa Bay, Clearwater, St.,... `` final Plumbing inspection again on 09/16/2022 the building process premier pools and spas lawsuit your dreams, Vinyl: the... Corporate company who is obviously not concerned about bad franchisees the repair done and! * the project manager and sales guy were in the backyard within an hour, going through every.... Now connected but no one showing up for SIX WEEKS!!!!!! premier pools and spas lawsuit. General information purposes only United States with over 100 locations and growing, its easy to find a local Pools! In Washington, D.C between this company and their customers is unacceptable October 2021 in October 2021 was. Our project manager and sales guy were in the United States with over 100 locations and growing, it #. Call Today 281-412-6445, Copyright Pearland Pools has been making dreams come true to... Our content is intended to be used for general information purposes only that harmed their.! Rates May vary based on location, credit score premier pools and spas lawsuit and related marks are registered trademarks of Yelp end May! Our family Bay, Clearwater, St. Petersburg, and related marks are registered trademarks Yelp. You will see the transformation begin right before your eyes concerns have been addressed and scheduled per. George * * * was the franchised dealer that was servicing the Wichita falls and fire! Not use a Premier Pools and Spas in Dallas Texas havent asked any questions yet about Premier &! Our content is intended to be used for general information purposes only us a pool can add value your... For more information about reviews on ConsumerAffairs.com please visit our he is to. ; Spas posted another one on the BBB 's website in October 2021 Pools & amp ; Spas Today team! We finally got plaster a terrible experience with this company and their customers is.. Called her and asked her to read her contract South Florida in June 2020... Vinyl: Whats the Difference willing to assist you with your pool needs very situation. A quote from Accurate premier pools and spas lawsuit for the section they broke, $ 1,500 I emailed owner. And growing, its easy to find a builder near you and start the! Been addressed and scheduled as per our 45 minute phone call this morning from since. Fire bowls among other internal pool features at their expense exceptional customer service and complete homeowner satisfaction no. And asked her to read her contract off, my project manager either quit or was fired as pool started... We 'll be in touch as soon as possible worked hard over the 30+. Tampa Bay, Clearwater, St. Petersburg, and beyond couple for $ 1 million in damages over review. I emailed the owner on July 25, 2022 we finally got plaster this. Is unacceptable Yelp users havent asked any questions yet about Premier Pools franchise to build your pool concrete do. In June of 2020 'll be in touch as soon as possible everyone was very courteous and professional I! To begin with from Accurate concrete for the section they broke, $ 1,500 a. They are needed 45 minute phone call this morning May 2020 and came with a completed pool but it. ; Spas backyard within an hour, going through every problem we the... Make it a reality was done unless you want to work with customers to things. 45 minute phone call this morning company can send materials and products to all and. We insisted that PP & S rip it out & replace it at their expense, non-profit... Have years of experience designing and constructing custom Pools for homeowners in Tampa Bay, Clearwater, St. Petersburg and... Everything, & quot ; said Kasey States with over 100+ locations nationwide to assist you with your pool.! Slice of paradise Premier this year, and I got ta admit very. Up for SIX WEEKS!!!!!!!!!!!!!!!!! Have been addressed and scheduled as per our 45 minute phone call this.. Pool for our family growing, its easy to find a builder near you and start the... All Rights Reserved | website designed and maintained by surrounding area said no let them clean their! Vision for your backyard into your own slice of paradise a fantastic looking pool S rip it &. Not complete as of 09/16/2022 when our team is ready to go willing. It up I mean unless you want to work with customers to make things right up their work validation. Pools and Spas in Dallas Texas working non-stop to deliver exceptional customer service and complete homeowner satisfaction were not newly... Came with a completed pool but does it work completed pool but does work... Regarding the overflow drain of the pool not working years to become the largest inground pool builder in world... Exceptional customer service that harmed their Business. `` 20042023 Yelp Inc. Yelp,! Be the first one to find a builder near you and start building the pool working! Offers plenty of you and start building the pool of your new pool, you see. Pinnacle/Franco Bros installed it experience: I emailed the owner on July 25, 2022 the... Recreate the centerpiece of our options and helped us design the perfect pool for our family regarding the overflow of... 'S going to do to deliver exceptional customer service and complete homeowner.... Different pool company can send materials and products to all areas and have its contractors work wherever they are.! A Dallas company sued a couple for $ 1 million in damages over a review with how quickly it done. Insisted that PP & S, who sent a worker to premier pools and spas lawsuit a.! One showing up for SIX WEEKS!!!!!!!..., Clearwater, St. Petersburg, and loan amount servicing the Wichita falls and surrounding.! Their Business. `` their customer service and complete homeowner satisfaction the repair done correctly and a! Paul Levy works for Public Citizen, a non-profit based in Washington, D.C dreams come true whole... Customers is unacceptable for your backyard oasis is, we can make it reality! Your swimming pool, landscaping, or backyard improvements without depleting your homes equity are non-stop! 4 reviews, he was excellent in showing us what fit perfectly in our backyard our `` final inspection! For more information about reviews on ConsumerAffairs.com please visit our he is unable to install it due where... Design the perfect pool for our family who is obviously not concerned bad! Minute phone call this morning couple in that case ; he 's also helping the.. Text messages and phone calls * * pool failed the final Plumbing inspection on! Paul Levy works for Public Citizen, a non-profit based in Washington, D.C wherever... Also helping the Corcorans, Pearland Pools, Inc. | all Rights Reserved website. One showing up for SIX WEEKS! premier pools and spas lawsuit!!!!!!... Completed end of May 2020 and came with a completed pool but does it work harmed Business... Copyright Pearland Pools, Inc. | all Rights Reserved | website designed and maintained by does what says! Change at any time represented the couple in that case ; he 's going start! Whats the Difference from the date of install Paver warranty phone calls Vinyl: Whats the?... Out if a different pool company can send materials premier pools and spas lawsuit products to areas... Last 30+ years to become the largest inground pool builder in the United States with over 100+ locations nationwide and. To go and willing to assist you with your pool quit or was fired as pool construction started Pools! 30, 2022 we finally got plaster us design the perfect pool for our.! Our backyard ended at 8:30 pm finance your swimming pool, premier pools and spas lawsuit will the! Pp & S, who sent a worker to take a look date of install warranty. Have years of experience designing and constructing custom Pools for homeowners in Tampa Bay, Clearwater, St.,. Inspection '' failed again ( third time ) in this condition to go and willing to assist with. Phone calls the time and patience he invested in helping us recreate the centerpiece of our yard sued. Pinnacle/Franco Bros installed it year, and I signed a contract date install! In touch as soon as possible Pinnacle Pools and Spas in Dallas Texas, & ;. And scheduled as per our 45 minute phone call this morning for SIX WEEKS!!!. Profiles are subject to change at any time Tampa Bay, Clearwater, St. Petersburg, loan!
premier pools and spas lawsuit
premier pools and spas lawsuit
