PETER ADAMS BMW Sales Manager BMW New Vehicle Sales. We may also require a copy of your Driver's Licence, a recently utility bill and/or bank statements to verify who you are. That's why we have the expertise and knowledge to help in every possible way. Here is all the information you need on how to recycle your vehicle. ?26 JunYou sent a messageMessageMonday for collection please, ALSO, we still need to fix our car, so can you exchange the part on Monday for a part ``that is not damaged``? Hi Tony, Thanks for taking the time to leave us a review. BMW Park Lane have access to any make and any model of car or van through our nationwide network of main dealer groups. However, the car was taken in without a fuss and I was delivered to the nearest tube station for my onward travel. We are always ready to help with any queries you have on your BMW.. If you have any questions in relation to our Complaints Handling Procedure, please contact us telephone, email or in writing Email: parklane.corporatesales@bmwparklanecorporate.co.uk Telephone: 0370 700 5218 Or write to us at: BMW Park Lane Ltd., 70 Park Lane, London, United Kingdom, W1K 7TT, https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm, Details of what you would like us to do to put things right. Company Registered Number: 1569304. You can browse a full range of vehicles here on our website, but if you can't find the model you are looking for please do give us a call on 01522 814 010. They advertise on EBay genuine mini car mats take your money and the mats are not as advertised. Known as Master Hire Agreement, depending on what finance funder used this may be a hard copy or signed online using an E-Signature. We would be delighted to arrange an appointment with you. Work life balance can be affected by targets but this is normal in a sales environment. Hi Robert, Thanks for taking the time to leave us a 5 stars review! We are delighted to read your comments and we will assure to share it with Grant. As we have the ability to factory order lease cars/vans, you can build your vehicle from the ground up just how you like it! Search for your BMW. General: 01926 333888. . Once your lease vehicle is in stock, we will contact you to arrange the best delivery date for you. Couldn't be happier with the car so far. The level of attentiveness is simply second to none. Good Afternoon Beth, Thank you very much for taking the time to leave us a lovely 5 stars review! Offers and benefits offered through our partners exclusively available to our Park Lane Group Customers. No 310540 | VAT Reg. Best wishes. Carrying the Park Lane name with pride! Added to this is a program specially developed by BMW Motorrad, according to which used BMW motorcycles are inspected under strict quality criteria both technically and visually by the authorised BMW dealer. Robbie Masters at BMW motoraad Battersea was fantastic brilliant customer service five stars highly recommended . Best Wishes, BMW Park Lane. Robbie Masters has always been my point of contact and his support has always been very helpful. Best wishes, BMW Park Lane. 1.5. Our . BMW Group Specialist Sales Division Park Lane London. Have I been tricked? Motorcycle Dealership. To help us to investigate and resolve your concerns as quickly as possible please provide the following information: We will try to resolve your complaint immediately; however, sometimes, this may not be possible. We are delighted to read your comment and we will be sure to share it with Joshua. I then book another test drive for today, with a 2-week notice, and when I get to their office, they told me someone gave the car to another customer!? URBAN AUTOMOTIVE. With one upfront payment, BMW Service Inclusive covers your servicing costs for at least the first four years after your vehicles registration. Finance available subject to credit acceptance to UK residents aged 18 or over. 0% Reviews. Great service. We will share it with Chris and the whole team. Your BMW 5 Series was produced in March 2019, however, the registration date was 19 September 2020.All of our cars servicing and packages start from the date of production, this is because the oils will have already been put in the vehicle at the time of manufacture I can only apologise if this wasnt explained to you at the point of sale.BMWUnited Kingdom. When you come across Oskar @ BMW Park Lane, your problems will be solved, your car will be serviced and you will understand the bill. Also this damage ``is on the back of the box``, which is the opposite side to where the address label is. 1 person found this useful. So taking a photo of the front of the box ``on my doorstep``, will not show the damage on back. Clear Aftersales Strategy Good Remuneration Great Team Good Management Team Good Job Stability and Future. At BMW Park Lane, we are always looking for new ways to improve and enhance our service offerings. We are delighted to read your comments and we will share it with Jordan. Contact dealership Get Car Leasing 020 7514 3559 Visit Website 70 Park Lane, London, W1K 7TT. lead technician. . Once this form is completed, we can then arrange to send you your Master Hire Leasing Agreement. We got you covered. Huge thanks to your amazing team at BMW Battersea Service. NB: The cooling off period differs if you take out a business lease. BMW Group Park Lane 70 Park Lane London England United Kingdom W1K 7TT. Discover our latest job vacancies and how to apply to become a member of the BMW Park Lane team. We hope to see you soon. Registered Name: BMW Park Lane. Companies can ask for reviews via automatic invitations. Thank you. Exemplary customer service, they even washed my car for me which was lovely. Mark and Abby are total heroes. My address and contact number is known to you already as part of the original order. 21. The first BMW M3 Competition Touring with M xDrive combines the high performance of a BMW M3 with the flexibility and functionality of a Touring. Im extremely fussy customer and If you ask me if something can be done better I say maybe but on other hand if you ask me if I ever come back to Battersea for service or anything related to my bike I say Definitely! BMW Park Lane | 15,852 followers on LinkedIn. . Can't fault the dealer, long may the 5-star service continue. This is made up of several documents; one is our Order Form. We are delighted that you enjoy your experience, we will share it with Jordan. Browse our entire inventory at Tom Bush BMW Orange Park and find your next BMW in Jacksonville, FL with ease! From the compact 1 Series Sports Hatch to the luxurious 8 Series, the full BMW range is available at Vertu Teesside BMW. Take centre stage with our BMW 8 Series offer. An end to sales of BMW vehicles to police forces across the UK has prompted a consultation over job cuts at the brand's BMW Park Lane dealership. Once in receipt of your signed lease order form, we will officially order your vehicle with one of our main dealers. The only place I will take my BMW bike to in the country. SO 48 HOURS NOTICE, COLLECT ON THURSDAY 02nd July. I ride an F900XR and used tour facilities twice. They took the car over 3 weeks and to add kept giving me excuses why it was not ready - then also added 180 miles to my mileage. Telephone 0370 700 5202. Having any car serviced or maintained can sometimes be an inconvenience so to make the process as quick, hassle-free and comfortable as possible, we have introduced BMW Fast Lane. If you have any questions in relation to our Complaints Handling Procedure, please contact us telephone, email or in writing Email: parklane.corporatesales@bmwparklanecorporate.co.uk Telephone: 0370 700 5218 Or write to us at: BMW Park Lane Ltd., 70 Park Lane, London, United Kingdom, W1K 7TT. replied to. Our commitment to you is to maintain the highest possible retailer standards at all times, whether . We are delighted to read your comment and we will ensure to share it with the whole team. Long-lasting technology, reliable service and optimum parts supply appeal to reason innovative ideas, superior chassis and suspension and distinctive engines provide the right feeling. Call BMW Park Lane on 0370 700 5216. Below is the response from their own Head Office ____Thanks for your recent contact with BMW UK Customer Service, your concerns have been passed to me to respond to. Whether you are looking for a new or used vehicle, or one of our many aftersales services, we are here and able to help. I've ordered an X5 e45 from their corporate team and Jake A was assigned as my contact person, I've requested a test drive after my order, and on the day of the test drive the first time after making calls to him with no answer and calling BMW and emailing him, two minutes before the test drive he calls and says the car has a puncture! Always helpful knowledgeable and professional. Registered Office Address: Summit One, Summit Avenue, Farnborough, Hampshire, GU14 0FB. To apply for a BMW Apprenticeship click the link below. Best wishes, BMW Park Lane. Authorised dealers provide BMW servicing, service while you wait, routine maintenance, finance, genuine parts, accessories, financial services and corporate sales. 10 reviews Ranked #224 of 229 dealerships in London. We look forward to welcoming you. Ranging from the capable and compact BMW 1 Series through to the BMW M Performance range of power-packed and sporty models, each and every vehicle in the . Our business has developed over the years, and more so recently with the launch of the future of the BMW brand with its all electric products. Parts: 01926 333888. Just not only do you send out DAMAGED GOODS, but your Customer Service needs more training.29 JunThe seller sent you a messageMessageHi, Many thanks for your message. In my 50 years of purchasing motorcars I received the best sales and handover service during the recent purchase of my wife's BMW.The whole experience of purchasing remotely and collecting the car, previously unseen, was a great experience. Region Vauxhall. Well done Hussein and Tony! . Its time to get back out there. Linda was really helpful and made sure that the car was finished on time so I didnt have to wait around. Menu control Park Lane . Start your new life on two wheels with the BMW Rookie To Rider programme. . So very pleased with the highly professional and efficient service at BMW Park Royal, once again. This month we had the opportunity to sit down with Chris Learmonth, Managing Director for BMW Park Lane. Find out more or tailor a finance quote today. We will be sure to share it with all the Battersea Team. Registered No : 667783. Speak to our team today and start your Park Lane Journey. We are currently experiencing issues with our online service booking system and app. Thank you. Menu control Park Lane . Im sorry to hear about the disappointment you have with the way in which my colleague Tracys handled your complaint.Having looked into this, I can see the information Tracys given you is correct. Good Afternoon, Thank you very much for your wonderful review! Super organised. . He really is a gem and a credit to the company, he always offers the highest level of customer service I have experienced anywhere, ever! Kept me updated and all my needs were met. Our sales showroom is based on Park Lane in our iconic flagship store and we have two aftersales facilities, both north and south of the river in Park Royal and Battersea, so we are able to meet your needs, no matter what they are. BMW Fleet & Business Sales offers company car drivers a strong range of products and services thanks to highly specified models and comprehensive options, combined with low running costs as a result of fuel and emissions-saving technology. We know how precious your BMW is, and how important regular services are. Our showroom is home to some of the most iconic BMWs around today with the BMW M4 CS and the M760Li recently on show. It goes against our guidelines to offer incentives for reviews. Car and van leasing couldn't be simpler. They are lovely cars too.. Companies can ask for reviews via automatic invitations. BMW Park Lane. Full model search available (click here). With servicing, everything is done thoroughly and to the highest standard. Motability Scheme at MINI Park Lane - Motability Scheme dealer in London, London. Own the road and the race. Copyright 2023 BMW Group Supplier Programme, All rights reserved. Company Reg. Anyone can write a Trustpilot review. If you value your time, go to another retailer. Ian Lord #45 crew chief. If you would prefer to collect from the dealership, if close enough, please discuss this with us at the time of order and we will do our upmost to make this possible. VAT Number: GB 584 4519 13. Best wishes, BMW Park Lane. Whether your bike needs a running-in service, MOT check or an annual service, you can book your bike in with one of our expert technicians. So helpful team were amazing and dedicated to getting me back on the road as quickly as possible. Cons. Verification can help ensure real people write reviews about real companies. Avoid this place Go to another BMW garage. When the vehicle is delivered, please thoroughly inspect the vehicle to check it is all correct and without damage before signing the vehicle acceptance note. jason jones #45 mechanic. Ref No. I was not told that the car would be taken out of London actually more like Coventry and back. Now for the most exciting part. We want you to have total confidence in your car, which is why the warranty is backed by BMW, not third party insurers, and even covers the battery and exhaust. This end of the box had no ``BMW Tape`` on it, as the other end did. Avoid this flagship dealership. Before the pandemic hit us - I gave my car in for service and mentioned my tyre light in the car was coming up. Our ethos is pure and simple, make buying a car as seamless a process as possible for our customers. After all, the same standards applies to second-hand bikes as it does to new ones: absolute top quality. I can't think of any right now. This time I felt my car was used in their garage to ferry people and also by their staff - hence the car returned to me with mega mileage. Best wishes, BMW Park Lane. Thank you to Robbie and all the team! All new BMW motorcycles benefit from Roadside Assistance cover in the first three years of ownership, to offer you peace of mind for any unforeseen events. Authorised dealers provide BMW servicing, service while you wait, routine maintenance, finance, genuine parts, accessories, financial services and corporate sales. Best wishes, BMW Park Lane. Get the BMW you want, with our excellent finance and lease deals, brought to you by Park Lane. Has anyone experienced buying car mats from Park Lane BMW? Please keep up the good work.Kind regardsPartish Dubey. Starting out with an undergraduate sponsorship opportunity at Ford Motor Company, Chris then spent 20 years in various roles with the automotive brand before joining BMW Park Lane two years ago. Is available at Vertu Teesside BMW gave my car in for service mentioned... Where the address label is Good Job Stability and Future deals, brought to you already part! Same standards applies to second-hand bikes as it does to new ones absolute. Efficient service at BMW Park Royal, once again tube station for onward. Point of contact and his support has always been very helpful that the car far!, and how to recycle your vehicle with one of our main dealers service, they even my..., go to another retailer: Summit one, Summit Avenue, Farnborough, Hampshire, GU14 0FB you on... Your signed lease order form Agreement, depending on what finance funder used this may a... Box `` on it, as the other end did delivered to the nearest tube for... 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